(EN) Helpdesk launch template: email for employees

⭐ Objetivo

Provide the ready-to-send English version of the Helpdesk launch announcement for employees.

⏰ Cuándo aplica esta guía

One or two weeks before enabling Helpdesk for the whole organisation, for English-speaking populations.

⚙️ Paso a paso

1. Replace the variables in braces: {COMPANY}, {CHANNEL}, {DATE}, {CONTACT}.

2. Adjust the tone to your organisation without changing the concepts.

3. Never replace the word confidential with anonymous.

4. Test the message with two or three people before the real send.

5. Schedule the send from the Communications module and check the recipient count before confirming.

Template — Email to employees (Helpdesk launch)

Subject: You can now ask Lara

Dear team,

At {COMPANY} we want you to have the information you need, when you need it, and to be able to ask your questions and get them solved right away.

That is why we are rolling out Lara AI, a technology that will help us answer your questions instantly.

What does Lara do?

Lara gives you the {COMPANY} information you need at hand, and listens to any feedback you want to share. You write to her on {CHANNEL} and, depending on your question, she answers or shows you the available options to get to the answer.

It is also a space to leave your comments and ideas.

What can I ask about?

{COMPANY} topics: benefits, time off, leaves, documentation and internal processes. If Lara does not have the answer, your question reaches our team and we get back to you.

Next steps

From {DATE} you will be able to write to her on {CHANNEL}. You do not need to install anything.

If you have questions about this rollout, write to us at {CONTACT}.

Thank you,

The {COMPANY} team

✅ Buenas prácticas

Send this after communicating to leaders, not at the same time.

State clearly what Lara can and cannot answer.

Keep the English and Spanish versions aligned: if you change one, change the other.

⚠️ Errores frecuentes

Announcing the launch before testing the loaded content.

Promising that Lara can answer anything.

Leaving variables unreplaced.

❓ Preguntas frecuentes

Should we send a reminder? Yes, one the following week.

Does this work for both Helpdesk versions? Yes. If you use the Decision tree version, mention that Lara offers a menu of options.

➡️ Artículos relacionados

• What Helpdesk is and what it is for
• What Helpdesk can and cannot answer
• Plantilla de lanzamiento de Helpdesk: mail para colaboradores